The Alternative Technology Association (ATA) has responded to a Council of Australian Government (COAG) consultation paper, Consumer Protections for Behind the Meter Electricity Supply, which looks at issues for a range of energy services including solar leases, battery management and load control, and individual stand-alone power systems.
Consumer protection in the energy market is a response to the recognition that energy is an essential service, and that people are entitled to protection against market failures or the impacts of financial hardship. Requirements that energy retailers should base bills on accurate metering data, help customers resolve payment difficulties and only disconnect for non-payment as a last resort are examples.
The ATA’s view is that customer protection should apply in principle where there is a provision of energy services, not simply a sale of energy; and that the type and extent of protection should vary according to their applicability to the type of product and service in question.
Read the ATA’s submission on Behind the Meter Consumer Protections