The submission has been created as a collaborative document by a number of parties actively involved in the National Consumer Roundtable on Energy collective. These consumer-advocacy agencies welcome the opportunity to engage with the Department of Resources, Energy and Tourism.
Consumer advocates are keen to ensure that the arrival of smart meters, time variant tariffs and a range of other products and services are met with a consistent, comprehensive and principles-based consumer protection and safety framework. Some of that framework is in place through national and jurisdiction-specific instruments.
More can well be developed now. Some will become necessary in response to as yet unforeseen developments. The experience of, and public reaction to, Victoria’s Advanced Metering Infrastructure program provides important lessons regarding the need for a proactive approach by government in this area.