One of the unexpected (and undesirable) consequences of having a new meter installed at our house so we could benefit from the FIT is that now when we get our electricity bill there is no information in the "previous" and "current" reading columns on our bill. The only reading we get is "useage". I complained to the retailer saying that it was unreasonable to be charged for something that could not be verified and was told there was nothing they could do about it that was all the information that the meter provides. I think that is crazy because when I go outside and look at my meter it has a running sum of all the electricity we have used since it was first installed. Even if they didn't get these figures from the meter surely in their database they could generate the equivalent figures and put them on the bill.
Luckily for me I keep a record because when the meter reader estimated one of my bills because our gate was closed I called up the retailer to tell them that it was wrong and they told me it would be corrected in the next bill. But without any "previous" and "current" readings it would not have been possible to know if they had corrected it, except that I had kept my own records. In fact they didn't correct the error and so I had to contact them a second time when they said they would get "higher quality data" from the distributor and within two days I got a corrected bill. This time it was right.
The point is for the average customer who doesn't have a fascination with their electricity usage and doesn't keep a tally they would have no way of knowing what they should be charged or if their bill was incorrect (and it seems there is not shortage of stories of incorrect bills with the new meters).
Does anyone else find the lack of readings on their bill objectionable. Is it the same everywhere or is it just Jemena in Victoria? Is it just the EM1200 meter that is the problem? Will it always be like this or will this change once everyone gets the new TOU meters? Surely not everyone is going to just accept this without question?